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From the Collective Desk of NTEN Discuss

NTEN

We also considered Sharepoint, which we use here, but ruled it out for a number of reasons, mostly because we don't want to store our documents in a database. Peter also shared an Idealware article on DMS systems and a post on why SharePoint scares him. . That brought me to SharePoint. to be honest, sort of useless.

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Aisera lands $90M to automate customer service requests with AI

TechCrunch

“Aisera is unique and differentiated with ontology and taxonomy for each domain and vertical industry … [We also do] AI learning and training on customer data sets to capture specific intents, phrases, utterances required for natural language processing and natural language understanding.”

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Nonprofit Technology News: The Demise of Facebook Causes and Cloud Storage for Charities

Tech Soup

It will also integrate with OneDrive and Sharepoint Online for document storage. The big news is that the new draft taxonomy is now live and online and open to public comment. Find out how to submit your comments in the Taxonomy Draft Review FAQ. The Launch of Box.org and Free Cloud Storage for Charities.

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