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Company apologizes after AI support agent invents policy that causes user uproar

Ars Technica

When the user contacted Cursor support, an agent named "Sam" told them it was expected behavior under a new policy. But no such policy existed, and Sam was a bot. The AI model made the policy up, sparking a wave of complaints and cancellation threats documented on Hacker News and Reddit.

Policy 142
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How to Create an AI Policy Your Grantmaking Organization Will Use

sgEngage

But when you are a lean staff and a tool comes along that can act as an unpaid intern, it’s no surprise that the philanthropic industry has jumped on AI adoption, even more than for-profit businesses. Here are some of the tips Peter shared for creating an AI policy that your organization will actually use.

Policy 92
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4 of the best robocall-blocking apps and tools for avoiding phone spam

Mashable Tech

Then-FCC Chairwoman Jessica Rosenworcel created a dedicated Robocall Response Team in 2021 "to leverage the talents of enforcers, attorneys, policy makers, engineers, economists, and outreach experts" in the agency's fight against robocalls. What is the best way to stop robocalls and robotexts?

Spam 109
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Quorum and Axios Partner to Provide All-in-One Access to Policy Content and Advocacy Tools

NonProfit PRO

Quorum and Axios announced a new integrated policy news and legislative tracking solution with premium news subscription.

Policy 195
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Technology policies and practices to leave behind in 2025

Candid

This is what we at NTEN call technology effectiveness: staff reporting they have both the tools and the skills to use the organizations technology systems to do their job and meet the mission. Here are four technology policies and practices nonprofits and foundations of any size or mission area should leave behind in 2025: 1.

Policy 52
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4 Ways Nonprofits Can Start Using AI in 2024

Nonprofit Tech for Good

These innovative tools are revolutionising tasks by saving hundreds of hours of manual work through aiding in campaign creation, categorising and drafting email responses, assisting with content creation, and even automating donation processes to personalise and enhance the donor experience. The ChatGPT Plus Plan offers immense value.

Nonprofit 338
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Pinterest Changes User Terms So It Can Train AI on User Data and Photos, Regardless of When They Were Posted

Futurism

Pinterest has updated itsprivacy policy to reflect its use of platform user data and images to train AItools. Pinterest has promoted tools like a feature that lets users search by body type and its AI-powered ad suite, which according to Pinterest's most recent earnings report has boosted ad spending on the platform.

Training 130