Intuition vs. Data: How VolunteerMatch Uses Data to Change the Way It Makes Strategic Decisions
NTEN
MAY 4, 2011
Wikipedia has a great primer on cognitive bias for amateur organizational psychologists. Sometimes we've led trends. Like many Web services, we were following the social media trend without realizing how much our perspective was skewed by bias of the Bandwagon Effect. Sometimes we've lagged behind them.
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