What Does Audience-Centered Look Like? It Looks like Glasgow Museums.
Museum 2.0
JULY 20, 2016
When we say we want our museum to be "audience-centered," what do we mean? However, I have enormous respect for the customer-centered model when it is executed in ways that truly invite visitors in on their own terms and deliver satisfying experiences. Many of my favorite museums, libraries, and zoos are customer-centered places.
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