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Avoiding the Community Manager Superstar

Museum 2.0

Every time a colleague tells me her museum has just hired a "community person," a part of me cringes. I whole-heartedly support the goals that motivate the hire--to connect with visitors online and onsite in more meaningful relationships--but I worry about focusing such a broad mandate into the tiny point of a single individual.

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The Future of Authority: Platform Power

Museum 2.0

I have a lot of conversations with people that go like this: Other person: "So, you think that museums should let visitors control the museum experience?" Other person: "But doesn't that erode museums' authority?" If the museum isn't in control, how can it thrive? Me: "Sort of." and my emphatic response is YES.

professionals

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How Much Time Does Web 2.0 Take?

Museum 2.0

On Monday, David Klevan (from the US Holocaust Memorial Museum) and I spoke at the MAAM Creating Exhibitions conference about Web 2.0 and museums. framework, and David shared lessons learned from the huge range of projects the Holocaust Museum has initiated. I provided the Web 2.0 and sniff around.

Web 44
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Sharing Power, Holding Expertise: The Future of Authority Revisited

Museum 2.0

letting museum visitors contribute and collaborate in museums), I now see this as a crucial issue also for more democratic and inclusive practice (i.e. Other person: "But doesn't that erode museums' authority?" If the museum isn't in control, how can it thrive? Me: "Sort of." and my emphatic response is YES.

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Sustaining Innovation Book Discussion Part 1: What Does it Take Innovate Naturally and Frequently?

Museum 2.0

The longer I consult with museums and cultural institutions, the more time I spend peering into people's eyes, wondering: do folks here feel able to innovate? To write the book, Light selected and studied 26 innovative non-profits and government agencies across Minnesota during the mid-90s. It only matters if it matters.

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Visitors in Focus

Museum 2.0

Visitor (though, really my child) at the Maritime Museum, Greenwich, UK As I said, last week, I’ve been to a travelin’ girl for the last couple of years. So, instead, I am offering 3 posts this month about what I learned from visiting more than 300 museums. Last week, I talked about what I learned about museum workers.

Museum 27
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Six Steps to Making Risky Projects Possible

Museum 2.0

Unsurprisingly, some of my favorite museums are small, funky places run by iconoclasts—but that’s not useful to most professionals who work for organizations in which they have little control over size or leadership matters. Many museums are making this shift as they hire “community managers” who communicate with users on an ongoing basis.

Project 22