Are Associations Losing Their Members’ Trust?—The Leadership ColLAB Explores This Critical Question
.orgSource
MARCH 6, 2023
ENA brings objectivity to the process by using the net promoter score as a tool to measure success. Could the decline in membership be a reflection of the decline in trust? Sharon facilitated an exchange of ideas between Nancy MacRae and Kristine Hillmer, MBA, CAE, President, and CEO of the Wisconsin Restaurant Association.
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