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Support and Maintenance of Your University’s Salesforce Org: Staffing Recommendations

Cloud 4 Good

In part one of our new blog series, Support and Maintenance of Your University’s Salesforce Org , we will explore long-term maintenance and success strategies, starting with best practices for staffing your Salesforce instance. What Kind of Support Staff Do You Need? Tier 1 Support. Tier 2 Support.

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What to Expect from the Summer ’21 Release

Cloud 4 Good

There are several new, exciting tools for Salesforce Administrators in the Salesforce Summer ’21 Release , such as Learning Paths and the Active Licenses tab. Easily Track Active Licenses. From the Lightning Usage App, select “Active Licenses” on the left and view a breakdown of the licenses used within the last 30 days.

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The Changing Landscape of Nonprofit Technology (and What It Means for Your Org)

Connection Cafe

The emergence of cloud technology has changed the way people around the world work, communicate, share information, and support causes. Less than a decade ago, we installed software on our own internal systems using physical compact discs. Licensing costs become a thing of the past. The Changing Landscape of Technology.

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Win Approval for Your Next Tech Project: A Guide

The Modern Nonprofit

At the end of this guided exercise, you’ll be able to articulate investment impact statements like: BY INVESTING $9,845 IN NEW TECHNOLOGY, OUR ORG WILL SAVE $79,155 OVER THE NEXT 5 YEARS. BY INVESTING $9,845 IN NEW TECHNOLOGY, OUR ORG WILL SERVE $3,032,759 MORE CLIENTS OVER THE NEXT 5 YEARS. Step 1: Removing Resistance.

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Open Letter to Salesforce Nonprofit Admins

Judi Sohn

First as part of my role supporting customers at Convio/Blackbaud, and now in my role at KELL Partners where I work with clients who contract with us for support or virtual administration services. Who should be a System Administrator? Salesforce itself offers virtual administrator/premiere support options.

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