Building a Better Suggestion Box
Museum 2.0
APRIL 8, 2010
Wedding registry-style signatures: "Dina and Arthur Feldman, Lincoln, Nebraska" Specific complaints: "The bathrooms were dirty." The same survey found that 20% of complainers found the process "pointless" and almost a further 30% had found it "totally pointless." The surveys were not a learning tool; they were a reporting tool.
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