Bloomerang

JULY 19, 2023

Have you taken the time to assess your expertise as a development professional from a leadership perspective? Due to this collective mastery, your work offers an invaluable skill set that uniquely positions development professionals for leadership at nonprofit and philanthropic agencies. Do you serve K-12 students?

Professional 74

Professional Leadership Develop Proposal 74

Charity Village

APRIL 20, 2023

Ontario’s nonprofit sector is a significant job creator, a strong enabler of volunteer engagement, and a critical program and service delivery partner to the government. Employing over 844,000 workers[1] in Ontario and contributing $65 billion to the economy, Ontario’s nonprofit sector has never been more critical for Ontarians.

Celebrate 96

Celebrate Volunteer Leadership Government 96

Nimble AMS

APRIL 20, 2022

One of the simplest ways to boost volunteer engagement and retention at your association is to have leadership create meaningful connections with volunteers. Read on to learn why association leadership should take the extra step of investing in volunteers and for a “how-to” on improving volunteer engagement in your program. .

Associations 127

Associations Volunteer Benefit Retention 127

.orgSource

FEBRUARY 27, 2023

An AI whose vocabulary is limited to customer service platitudes doesn’t seem so threatening. Be Aggressive About Learning If proactive skill-building isn’t part of your culture, it is time to consider a more aggressive approach to learning, development, and employee retention. Digital markets don’t allow room to languish.

Team 221

Team Time Skills Professional 221

Twenty Hats

MAY 3, 2021

When I moved into the role, the previous volunteer leadership had been disorganized, lackadaisical, and inattentive. And, despite this ‘freedom,’ retention was low. As every experienced volunteer manager knows, volunteers want and need support, strong leadership, and clear policies and procedures.

Relationship 73

Relationship Leadership Museum Policy 73

Nimble AMS

AUGUST 26, 2022

Of those surveyed, 59% of the association pros believe upgrading or integrating new technology is a priority to delivering superior member service. To determine value, reflect on membership duration and a member’s service in committee leadership. . How do you begin this crucial process? Register now.

Associations 124

Associations Ratio Retention Integration 124

Eric Jacobsen Blog

OCTOBER 23, 2013

If you want to delight your customers, then the book by Steve Curtin, Delight Your Customers -- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary , is a must-read for you and your employees. Leadership Books Eric Jacobson on Leadership and Management Steve Curtin Customer Retention Customer Service'

Service 97

Service Retention Leadership Attention 97

Saleforce Nonprofit

SEPTEMBER 2, 2022

That means moving away from perception indices (NPS, PR mentions, etc) to look at how organizations profitably build products and services that benefit society. At MAHA, we have seen how effectively integrating purpose into daily work can increase employee engagement, retention, and trust, while reducing burnout and even medical claims.

Service 59

Service Impact Companies Measure 59

Robert Weiner

JANUARY 22, 2010

I got a call last week from the Advancement Services manager at a small college asking for help. She's trying to make the case for investing in Advancement Services at a college that seems to only want to invest in fundraisers. Advancement Services should be the foundation supporting the rest of Advancement.

Service 183

Service Retention Evaluation System 183

Eric Jacobsen Blog

AUGUST 2, 2014

If you want to delight your customers, then the book by Steve Curtin, Delight Your Customers -- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary , is a must-read for you and your employees. For example: How much does it cost to express genuine interest in customers or to anticipate their needs?

Service 83

Service Retention Attention Sound 83

ASU Lodestar Center

FEBRUARY 27, 2017

According to a survey by Landles-Cobb, Kramer, and Smith Milway (2015), the second most cited reason for staff turnover, behind low compensation, was lack of leadership development and growth opportunity. Organizations can start small, perhaps focusing on a few emerging leaders, and build structured leadership development systems over time.

Leadership 40

Leadership Develop Retention Phoenix 40

Eric Jacobsen Blog

SEPTEMBER 23, 2014

Leading a customer service team? Have the team members use these 9 tips for delivering excellent customer service : Rely on winning words and soothing phrases. These tips are adapted from the book, Delivering Knock Your Socks Off Service , Fifth Edition by Performance Research Associates, Inc.,

Service 100

Service Tips Problem Retention 100

Forj

AUGUST 12, 2021

Did you know that 47% of HR professionals have said that retention is the top talent management challenge they face, closely followed by recruitment at 36%? In the broadest sense, employee retention depends on a combination of factors, including work-life balance, benefits, compensation, development and learning opportunities , and more.

Retention 36

Retention Tips Train Training 36

Association Analytics

FEBRUARY 20, 2024

Target new audiences – We focus on member experience, satisfaction, and retention, but what about the more tangential groups we touch as an organization? Don’t discount thought leadership for the top of funnel audiences. One example of thought leadership is this blog!

Create 169

Create Strategy Associations Registration 169

.orgSource

MARCH 18, 2024

People benefit from the encouragement and wisdom of groups like.orgCommunity’s Leadership Circles. That repositioning resulted in strategies that revolved around the physician, and it drove products and services in the same direction. It’s an example of changing but not changing. Exactly,” Sharon said.

Associations 221

Associations Jordan Podcast Industry 221

Pamela Grow

NOVEMBER 15, 2023

That’s because stability and consistency in leadership at Costco rules. Employee retention is crucial for the long-term stability and success of any organization. Then you come to customer service. Because Costco’s customer service values are at the core of its success. Their employees. Including your nonprofit.

Benefit 64

Benefit Culture Philadelphia Nonprofit 64

Nimble AMS

FEBRUARY 15, 2024

All member-based organizations are focused on membership: attracting new members, boosting member retention, enhancing member engagement, and more. Authentic leadership How would you measure your association’s culture ? Member-centric How would you measure your association’s commitment to your members?

Associations 143

Associations Missouri Measure Culture 143

ASU Lodestar Center

JANUARY 25, 2017

Volunteer retention is important in nonprofits because many nonprofits rely on volunteers to provide services. Volunteer retention is the ability to keep volunteers involved in an organization. Retention of volunteers comes from a fulfilled commitment and the hope that they will renew that commitment to the nonprofit.

Retention 40

Retention Volunteer Nonprofit Phoenix 40

Association Analytics

NOVEMBER 16, 2021

Some examples to consider: What are the main drivers of member retention? Which products and services should be bundled with member dues vs. sold separately? Try starting with membership data like the number of new members or your retention rate because your colleagues are used to seeing this type of data.

Analytics 169

Analytics Data Beginner Associations 169

Bloomerang

JUNE 5, 2024

Of course, you’ll want to collect the basics—background, qualifications—but don’t forget to delve into their “why,” the reasons they’re looking into board service. Platforms like Korn Ferry, BoardSource , Cowen Partners, and Caldwell Partners offer sophisticated matching services to help you find the perfect fit for your board.

Director 85

Director Guide Metrics Nonprofit 85

Eric Jacobsen Blog

JANUARY 31, 2024

Keep Customers at the Core : Immerse into the customer’s experience and always consider customer satisfaction and retention. Integrate Strategy, Talent, and Operating Plan Question: Why is it so difficult for companies to recruit the right leadership team? Most companies pay lip service to this practice. It needs rigor.

Support 52

Support Case Study Leadership Interview 52

ASU Lodestar Center

JUNE 15, 2022

posted by Jade Gale Fall 2021 Alumnus, ASU Master of Nonprofit Leadership and Management. Skilled talent and leadership are pivotal to growth, sustainability and success. Benefits like these can be the difference in recruiting and retention efforts, despite potential short falls elsewhere in the organization. As the U.S.

Skills 52

Skills Colorado Retention Rate 52

Eric Jacobsen Blog

JUNE 3, 2020

Flavio Martins ' book, Win The Customer , teaches you 70 simple rules for sensational service. These can be used as a top-down resource in organizations looking to develop or enhance a service culture," explains Martins. To deliver sensational customer service, you need to have the right culture.

Service 52

Service Culture Teach Evaluation 52

Eric Jacobsen Blog

MARCH 31, 2014

Leading a customer service team? Have the team members use these 9 tips for delivering excellent customer service : Rely on winning words and soothing phrases. These tips are adapted from the book, Delivering Knock Your Socks Off Service , Fifth Edition by Performance Research Associates, Inc.,

Service 80

Service Tips Problem Retention 80

ASU Lodestar Center

MAY 29, 2018

posted by Jill Robeck Spring 2018 Alumna, ASU Master of Nonprofit Leadership & Management. If you research the topic of volunteer retention, you will find many lists of “best practices” or “high priority” tasks for nonprofit managers. Volunteers who feel connected are more likely to be of service to the organization again.

Retention 49

Retention Volunteer Practice Management 49

Eric Jacobsen Blog

DECEMBER 1, 2013

Leading a customer service team? Have the team members use these 9 tips for delivering excellent customer service this holiday shopping season: Rely on winning words and soothing phrases. These tips are adapted from the book, Delivering Knock Your Socks Off Service , Fifth Edition by Performance Research Associates, Inc.,

Service 73

Service Problem Retention Leadership 73

Nimble AMS

DECEMBER 16, 2022

As you work with your leadership team, stakeholders, staff, and members to build lasting change , you’ll create a vision that propels your association into the future. B ecom ing an innovative organization requires the best AMS to support your strategies and goals. Boost membership retention. Automation.

Organization 97

Organization Associations Retention Tech 97

Eric Jacobsen Blog

NOVEMBER 9, 2013

Micah Solomon’s book, High-tech, High-touch Customer Service , is all about how to inspire timeless loyalty in the demanding new world of social commerce -- one where businesses today face the increasingly challenging world of customer interactions, both online and off. The book is a must-read for any business leader.

Service 57

Service Tech Culture Retention 57

Eric Jacobsen Blog

MAY 20, 2019

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. My favorite parts of the book include Evenson’s techniques for effective customer service via the phone and for properly responding to customer complaints.

Service 45

Service Train Training Attitude 45

Blue Avocado

FEBRUARY 6, 2024

In fact, one of my two biggest challenges as nonprofit CEO involved convincing boards that their service demanded accountability. In contrast is the middle third, who are typically helpful and service-minded—but with a caveat. Board service is actually the opposite of pay. Reality 2: It’s all work and no pay.

Lesson 95

Lesson Effective Create Nonprofit 95

ASU Lodestar Center

MARCH 24, 2020

posted by Lindsay Piper, Fall 2019 Alumna, ASU Master of Nonprofit Leadership & Management. This public perception influences nonprofit leadership when determining compensation structures for their employees, and can lead to significant pay disparity between the nonprofit and for-profit sectors. Illustration by Jocelyn Ruiz.

Practice 40

Practice Retention Impact Arizona 40

The NonProfit Times

SEPTEMBER 9, 2024

Around three in four (74%) of those surveyed said their overall membership had increased during the past year, with another 9% saying their ranks had remained stable, and 62% indicated their retention rates had increased. Confidence, however, does not equal complacency. Associations still face challenges, of course.

Tech 52

Tech Associations Survey Technology 52

Neon CRM

JANUARY 19, 2024

When you’re starting an association, it’s usually in the service of a simple but powerful goal: bringing people together to advocate for their shared interests. Operations & Leadership How To Write A Nonprofit Mission Statement in 7 Steps (Plus 10 Great Examples) 17 min read Read Now 2. Want some help? Don’t stop there!

Associations 52

Associations Practice Strategy Leadership 52

Qgiv

OCTOBER 11, 2023

If you, your team, senior leadership, and your governing board want to understand how successful you’ve really been, you (and they) need to know about the tools, resources, and support you have provided to your fundraising team—including contractors and volunteers. These days, many nonprofits use some form of donor intelligence services.

Measure 52

Measure Business Profile Retention 52

Bloomerang

NOVEMBER 15, 2023

In the vast landscape of nonprofit operations, volunteers are the unsung heroes who fuel the engine of change and community service. Incorporate flexibility, recognition, a clear path for impact, and a foundational focus on retention into your program from the outset. Personalization plays a critical role in retention.

Arts 62

Arts Volunteer Retention Skills 62

Bloomerang

JUNE 3, 2024

Small nonprofits face even more challenges when it comes to securing funding in comparison to larger organizations—from low donor retention rates to limited resources to an overall lack of unrestricted funding. This leadership is critical to driving both community impact and fundraising success.

Arts 75

Arts Culture Fundraising Nonprofit 75

Eric Jacobsen Blog

JULY 27, 2018

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. My favorite parts of the book include Evenson’s techniques for effective customer service via the phone and for properly responding to customer complaints.

Service 40

Service Train Training Attitude 40