Language Literacy Offline Sample 
Connection Cafe
FEBRUARY 3, 2011
Create a training program to ensure social media literacy. If you want to take a page from Dell’s book, have it include three tiers: personal users, spokespeople answering questions and traditional, offline spokespeople (such as your CEO) who now must also be online spokespeople. In a word: disclosure.
Amy Sample Ward
FEBRUARY 19, 2011
Problems were that many survivors had no internet access, let alone electrical power, let alone computers or even computer literacy. As we saw with the Haiti response, language can be a huge barrier to response rate as we rely on people to help translate messages at an un-approachable rate. View more presentations from Amy Sample Ward.
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