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10 Steps to Extension Professional 2.0 Remix

Beth's Blog: How Nonprofits Can Use Social Media

looking at the ten steps and overlaying these themes in search of examples! Use Technorati , a blog search engine. While google and yahoo have blog search features, Technorati is the considered the recognized authority on tracking blogs, It finds out who is saying what right now and is currently tracking over 75.2

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Groundswell Book Club Part 4: Customer Support

Museum 2.0

This spectator effect means that the online forums don’t just provide direct support—they create growing bodies of knowledge about products. In this way, each exhibit becomes a specific "product" with its own small conversation thread. Product-related and tech support forums are incredibly specific.

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