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Dixa acquires Elevio, the ‘knowledge management’ platform helping brands improve customer support

TechCrunch

Dixa , the Danish customer support platform promising more personalised customer support, has acquired Melbourne-based “knowledge management” SaaS Elevio to bolster its product and technology offerings. “We long ago acknowledged that they have the best knowledge product in the market.

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Unlease Your Organizations Knowledge Sharing Processes

Beth's Blog: How Nonprofits Can Use Social Media

Unlease Your Organizations Knowledge Sharing Processes – Guest Post by Kelcie Tacchi. Like many nonprofits, the rapidly evolving environment around and within us was littered by a practice of ad hoc documentation and person to person knowledge sharing. Be aware that “knowledge hoarding” is often a common practice.

Knowledge 101
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Meatball Subs & Knowledge Management

Michael Stein's Non-profit Technology Blog

I was in the middle of an office move many years ago, all my papers and books and files stacked on the floor or dumped in cardboard cartons, when the messenger service showed up to collect a proposal we'd just finished and and needed to get into the hands of our prospective client by close of business. Took longer, I bet.

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Heyday lands $6M to build a knowledge base from the services you already use

TechCrunch

Launched in 2021, Heyday is designed to automatically save web pages and pull in content from cloud apps, resurfacing the content alongside search engine results and curating it into a knowledge base. Investors include Spark Capital, which led a $6.5 million seed round in the company that closed today.

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Leena AI nabs $8M Series as it expands from chatbots to HR service platform

TechCrunch

Over the last couple of years since leaving Y Combinator, the company has moved into broader HR service delivery. “So I’m talking about having an intelligent case management, knowledge management and document management system, which is backing the virtual assistant as well,” Jain explained.

Platform 100
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What We Talk About When We Talk About Organizational Learning

Beth's Blog: How Nonprofits Can Use Social Media

Fifteen of us met for 90 minutes to share, commiserate, trade ideas and think about our work at the intersection of evaluation, knowledge management and organizational learning. How to create systems for accessing knowledge resources that foundation staff will use. How to set aside time for reflection and learning.

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Shelf.io closes huge $52.5M Series B after posting 4x ARR growth in the last year

TechCrunch

The company is starting with customer service as its target vertical. According to Shelf CEO Sedarius Perrotta , Shelf can absorb information from, say, Salesforce, SharePoint, legacy knowledge management platforms, and Zendesk. Per Perrotta, Shelf is targeting the sales market next, with others to follow.