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Dixa acquires Elevio, the ‘knowledge management’ platform helping brands improve customer support

TechCrunch

Dixa , the Danish customer support platform promising more personalised customer support, has acquired Melbourne-based “knowledge management” SaaS Elevio to bolster its product and technology offerings. “We long ago acknowledged that they have the best knowledge product in the market.

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Unlease Your Organizations Knowledge Sharing Processes

Beth's Blog: How Nonprofits Can Use Social Media

Unlease Your Organizations Knowledge Sharing Processes – Guest Post by Kelcie Tacchi. Like many nonprofits, the rapidly evolving environment around and within us was littered by a practice of ad hoc documentation and person to person knowledge sharing. Be aware that “knowledge hoarding” is often a common practice.

Knowledge 101
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Leena AI nabs $8M Series as it expands from chatbots to HR service platform

TechCrunch

Company CEO and co-founder Adit Jain says that in 2018 the company was concentrating on building an intelligent virtual assistant for HR-related questions. It allowed employees to ask the bot questions like how many vacation days they have left or what holidays they have off this year.

Platform 100
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Organizational Amnesia, Accountability Buddies, and Other Things I learned at the Grant Managers Network Conference

Beth's Blog: How Nonprofits Can Use Social Media

The term is a play on “ organizational memory ” which is defined as is the accumulated body of data, information, and informal learning created in the course of an organization’s existence or known as “Knowledge Management.” ” Documentation and learning are the treatment for organizational amnesia.

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Shelf.io closes huge $52.5M Series B after posting 4x ARR growth in the last year

TechCrunch

They grow some modest amount each year, and their constituent analysts pester them with questions about gross margin expansion and sales rep efficiency. According to Shelf CEO Sedarius Perrotta , Shelf can absorb information from, say, Salesforce, SharePoint, legacy knowledge management platforms, and Zendesk.

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Find me in my “office”

Zen and the Art of Nonprofit Technology

The description: “ Talk with Michelle about internal software systems – document and knowledge management, CRM, client management databases, intranets, etc.&# I volunteered to be the “expert&# in residence for the “Program&# track of Office Hours. So, come join me.

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What We Talk About When We Talk About Organizational Learning

Beth's Blog: How Nonprofits Can Use Social Media

Fifteen of us met for 90 minutes to share, commiserate, trade ideas and think about our work at the intersection of evaluation, knowledge management and organizational learning. How to create systems for accessing knowledge resources that foundation staff will use. How to set aside time for reflection and learning.