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Dixa acquires Elevio, the ‘knowledge management’ platform helping brands improve customer support

TechCrunch

Dixa , the Danish customer support platform promising more personalised customer support, has acquired Melbourne-based “knowledge management” SaaS Elevio to bolster its product and technology offerings. “We long ago acknowledged that they have the best knowledge product in the market.

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How nonprofits can benefit from knowledge management

Socialbrite

Can your team take advantage of the new breed of knowledge management tools? The knowledge and experience its people bring will determine its institutional knowledge and dictate the direction in which it needs to head. This knowledge is ever-changing and needs to be both accessible and adaptable. Tacit knowledge.

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AI Initiatives in Associations Recap: A Fusion of Innovation and Actionable Insights for Association Professionals

.orgSource

Eric also showed off several of their custom GPTs that streamline their marketing operations. Thad detailed how AGU, home to over 40,000 members and a vast repository of scientific knowledge, leverages AI and Natural Language Processing (NLP) to create personalized experiences for its members.

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Heyday lands $6M to build a knowledge base from the services you already use

TechCrunch

Launched in 2021, Heyday is designed to automatically save web pages and pull in content from cloud apps, resurfacing the content alongside search engine results and curating it into a knowledge base. By building a product that optimizes for ease of use over depth and flexibility, founders like us have the opportunity to win the market.”

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Shelf.io closes huge $52.5M Series B after posting 4x ARR growth in the last year

TechCrunch

According to Shelf CEO Sedarius Perrotta , Shelf can absorb information from, say, Salesforce, SharePoint, legacy knowledge management platforms, and Zendesk. Per Perrotta, Shelf is targeting the sales market next, with others to follow. That would be a huge market. How might Shelf fit into sales?

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Call for Papers: Stewarding Technologies for Collaboration, Community Building & Knowledge Sharing in Development

Beth's Blog: How Nonprofits Can Use Social Media

Stewarding Technologies for Collaboration, Community Building & Knowledge Sharing in Development??? Knowledge Management for Development Journal??? KM4D Journal) is an open access, peer-reviewed, community-based journal on knowledge management in development ??? technologies for knowledge sharing???

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Inbenta, a provider of AI-powered chatbots and more, lands $40M

TechCrunch

Over the years, Inbenta transitioned from consulting to providing conversational AI as a service — inclusive of AI-powered chatbots, knowledge management and search engine tools. ” Inbenta offers four main products: Chatbot and Messenger, Knowledge and Search. Knowledge similarly supplies answers to common questions.