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Dixa acquires Elevio, the ‘knowledge management’ platform helping brands improve customer support

TechCrunch

Dixa , the Danish customer support platform promising more personalised customer support, has acquired Melbourne-based “knowledge management” SaaS Elevio to bolster its product and technology offerings. “We long ago acknowledged that they have the best knowledge product in the market.

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How nonprofits can benefit from knowledge management

Socialbrite

Can your team take advantage of the new breed of knowledge management tools? The knowledge and experience its people bring will determine its institutional knowledge and dictate the direction in which it needs to head. This knowledge is ever-changing and needs to be both accessible and adaptable.

professionals

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2011 NTC Preview: Let's Talk About Tech, Baby

NTEN

A close read of the lyrics provides a good framework for thinking about communicating horizontally (across departments or silos) and vertically (with everyone from senior management to interns) in your organization about technology. Many non-tech people (i.e., No, really. Let's break it down. Listen to what they need.

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Building a Tech-Driven Legal Aid Network for the 21st Century

Saleforce Nonprofit

In 2013, CARPLS moved its case- and knowledge-management system to a customized version on Salesforce. The post Building a Tech-Driven Legal Aid Network for the 21st Century appeared first on Salesforce.org. CARPLS services enable litigants to navigate the justice system much more smoothly and efficiently.

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Find me in my “office”

Zen and the Art of Nonprofit Technology

The description: “ Talk with Michelle about internal software systems – document and knowledge management, CRM, client management databases, intranets, etc.&# I volunteered to be the “expert&# in residence for the “Program&# track of Office Hours. So, come join me.

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Shelf.io closes huge $52.5M Series B after posting 4x ARR growth in the last year

TechCrunch

According to Shelf CEO Sedarius Perrotta , Shelf can absorb information from, say, Salesforce, SharePoint, legacy knowledge management platforms, and Zendesk. If its tech can get sufficiently smart, its ability to prompt and help employees could reduce onboarding time and the overall cost of employee training.

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Virtual meeting platform Vowel raises $13.5M, aims to cure meeting fatigue

TechCrunch

We see the future will be about knowledge management, so the difference between what we are doing is ensuring you can catch up quickly and keep that knowledge base. That’s where Vowel comes in with its “meeting OS,” he added. 3 views on the future of meetings.

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