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Dixa acquires Elevio, the ‘knowledge management’ platform helping brands improve customer support

TechCrunch

Dixa , the Danish customer support platform promising more personalised customer support, has acquired Melbourne-based “knowledge management” SaaS Elevio to bolster its product and technology offerings. “We long ago acknowledged that they have the best knowledge product in the market.

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Leena AI nabs $8M Series as it expands from chatbots to HR service platform

TechCrunch

Over the last couple of years since leaving Y Combinator, the company has moved into broader HR service delivery. “So I’m talking about having an intelligent case management, knowledge management and document management system, which is backing the virtual assistant as well,” Jain explained.

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Heyday lands $6M to build a knowledge base from the services you already use

TechCrunch

Sam and I had recently shut down a product in the knowledge management space that failed to get traction,” Rahman told TechCrunch via email. “In the process of building the product, we met a group of early adopters who felt underserved by popular knowledge management tools that require constant manual input.

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Building a Tech-Driven Legal Aid Network for the 21st Century

Saleforce Nonprofit

CARPLS Legal Aid is the largest provider of free legal services in Chicago, and we believe no one should have to deal with their legal issue alone. At that point, you might have your solution or you may be referred to a legal services partner specializing in your issue.

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What We Talk About When We Talk About Organizational Learning

Beth's Blog: How Nonprofits Can Use Social Media

Fifteen of us met for 90 minutes to share, commiserate, trade ideas and think about our work at the intersection of evaluation, knowledge management and organizational learning. Luckily, the learning, evaluation and knowledge management pioneers want to keep talking and meeting.

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Shelf.io closes huge $52.5M Series B after posting 4x ARR growth in the last year

TechCrunch

The company is starting with customer service as its target vertical. According to Shelf CEO Sedarius Perrotta , Shelf can absorb information from, say, Salesforce, SharePoint, legacy knowledge management platforms, and Zendesk.

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Inbenta, a provider of AI-powered chatbots and more, lands $40M

TechCrunch

He founded Inbenta to solve this, providing professional consulting services while simultaneously developing an internal AI toolkit for search optimization. Over the years, Inbenta transitioned from consulting to providing conversational AI as a service — inclusive of AI-powered chatbots, knowledge management and search engine tools.