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Dixa acquires Elevio, the ‘knowledge management’ platform helping brands improve customer support

TechCrunch

Dixa , the Danish customer support platform promising more personalised customer support, has acquired Melbourne-based “knowledge management” SaaS Elevio to bolster its product and technology offerings. “We long ago acknowledged that they have the best knowledge product in the market.

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Leena AI nabs $8M Series as it expands from chatbots to HR service platform

TechCrunch

Company CEO and co-founder Adit Jain says that in 2018 the company was concentrating on building an intelligent virtual assistant for HR-related questions. It allowed employees to ask the bot questions like how many vacation days they have left or what holidays they have off this year.

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Find me in my “office”

Zen and the Art of Nonprofit Technology

The description: “ Talk with Michelle about internal software systems – document and knowledge management, CRM, client management databases, intranets, etc.&# I volunteered to be the “expert&# in residence for the “Program&# track of Office Hours. So, come join me.

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Great reads from around the web on May 28th

Amy Sample Ward

The moderator feature allows any channel to ask for ideas, questions, or suggestions from the community.right from your YouTube channel. In this interview, Jennifer Ford Reedy, VP for Strategy and Knowledge Management, at the Minnesota Community Foundation shares the how they designed this online social good contest for success."

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Shelf.io closes huge $52.5M Series B after posting 4x ARR growth in the last year

TechCrunch

They grow some modest amount each year, and their constituent analysts pester them with questions about gross margin expansion and sales rep efficiency. According to Shelf CEO Sedarius Perrotta , Shelf can absorb information from, say, Salesforce, SharePoint, legacy knowledge management platforms, and Zendesk.

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What We Talk About When We Talk About Organizational Learning

Beth's Blog: How Nonprofits Can Use Social Media

Fifteen of us met for 90 minutes to share, commiserate, trade ideas and think about our work at the intersection of evaluation, knowledge management and organizational learning. Luckily, the learning, evaluation and knowledge management pioneers want to keep talking and meeting.

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How the Nonprofit Sector Can Share What We Learn and Why We Should

Beth's Blog: How Nonprofits Can Use Social Media

Note from Beth: I’ve been a big believer in shared knowledge and learning for the sector. IssueLab has been working for ten years to apply the age-old knowledge management question, “what if I knew what others know?” But you don’t know how people might use the knowledge that you have, until you put it out there.”.

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