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Dixa acquires Elevio, the ‘knowledge management’ platform helping brands improve customer support

TechCrunch

Dixa , the Danish customer support platform promising more personalised customer support, has acquired Melbourne-based “knowledge management” SaaS Elevio to bolster its product and technology offerings. “We long ago acknowledged that they have the best knowledge product in the market.

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Building a Tech-Driven Legal Aid Network for the 21st Century

Saleforce Nonprofit

We were a small staff (I was the first staff attorney hired) and provided a few thousand consultations over the phone in that first year. It was immediately clear that one phone call could resolve many problems before our clients needed to see an attorney, be referred to one of our partners, or go to court.

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Organizational Amnesia, Accountability Buddies, and Other Things I learned at the Grant Managers Network Conference

Beth's Blog: How Nonprofits Can Use Social Media

The term is a play on “ organizational memory ” which is defined as is the accumulated body of data, information, and informal learning created in the course of an organization’s existence or known as “Knowledge Management.” Incorporate more movement into the day.

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Christian Kreutz, Web 2.0 for Development Blogger, is in Cambodia, Laos, and Vietnam Now. Cambodian Education System Changes To OpenSource Software!

Beth's Blog: How Nonprofits Can Use Social Media

He is also interested in approaches network learning and highlights knowledge management for development. (He Christian also sent me some links that answer an earlier question I've had, " How Can We Use Cell Phones to Bring Web 2.0 " I have heard of interesting examples using mobile phones getting RSS feeds from blogs.

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NTEN Community Update: CoP Transition

NTEN

CoP's offer groups within the nonprofit technology sector an online space to connect, as well as the opportunity to hold monthly webinars or discussion phone calls. Designed with peer knowledge sharing in mind, CoP's aim to provide an established point of reference along with a network of support and resources.

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SharePoint Server 2010 Learning Resources

Tech Soup

Therefore, if you're evaluating SharePoint 2010 as a possible answer to your organization's knowledge management needs, some of the resources below might help you to make your decision and learn how to use it. Expert SharePoint Consulting from mindSHIFT.

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Zoom fatigue no more: Rewatch raises $20M to index, transcribe and store enterprise video content

TechCrunch

In another example of how this is playing out, Dooly, which raised funding last week , is looking to do the same in the world of sales software (automatically populating various sales software with data from your phone, video and text chats, and other sources). How to fundraise over Zoom more effectively.

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