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Dixa acquires Elevio, the ‘knowledge management’ platform helping brands improve customer support

TechCrunch

Dixa , the Danish customer support platform promising more personalised customer support, has acquired Melbourne-based “knowledge management” SaaS Elevio to bolster its product and technology offerings. “We long ago acknowledged that they have the best knowledge product in the market.

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How nonprofits can benefit from knowledge management

Socialbrite

Can your team take advantage of the new breed of knowledge management tools? The knowledge and experience its people bring will determine its institutional knowledge and dictate the direction in which it needs to head. This knowledge is ever-changing and needs to be both accessible and adaptable.

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AI Initiatives in Associations Recap: A Fusion of Innovation and Actionable Insights for Association Professionals

.orgSource

Eric also showed off several of their custom GPTs that streamline their marketing operations. Transforming Data into Knowledge: The AFS Journey: Mike Lakas VP of IT and Operations, American Foundry Society) delivered a compelling presentation on AFS’s journey to revolutionize knowledge management within their organization.

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Shelf.io closes huge $52.5M Series B after posting 4x ARR growth in the last year

TechCrunch

According to Shelf CEO Sedarius Perrotta , Shelf can absorb information from, say, Salesforce, SharePoint, legacy knowledge management platforms, and Zendesk. Per Perrotta, Shelf is targeting the sales market next, with others to follow. That would be a huge market. How might Shelf fit into sales?

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Pinecone drops $100M investment on $750M valuation, as vector database demand grows

TechCrunch

These kinds of numbers have been hard to come by in a conservative investment environment, but the company is growing fast and investors saw an opportunity to grab a market leader, says Pinecone CEO and founder Edo Liberty. “We We are clearly the creators of this category and the leaders in it. He points to GDPR compliance as an example.

Database 100
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Heyday lands $6M to build a knowledge base from the services you already use

TechCrunch

Sam and I had recently shut down a product in the knowledge management space that failed to get traction,” Rahman told TechCrunch via email. “In the process of building the product, we met a group of early adopters who felt underserved by popular knowledge management tools that require constant manual input.

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Inbenta, a provider of AI-powered chatbots and more, lands $40M

TechCrunch

Over the years, Inbenta transitioned from consulting to providing conversational AI as a service — inclusive of AI-powered chatbots, knowledge management and search engine tools. With its portfolio, Inbenta is competing for market share on a number of fronts.