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Dixa acquires Elevio, the ‘knowledge management’ platform helping brands improve customer support

TechCrunch

Dixa , the Danish customer support platform promising more personalised customer support, has acquired Melbourne-based “knowledge management” SaaS Elevio to bolster its product and technology offerings. “We long ago acknowledged that they have the best knowledge product in the market.

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Meatball Subs & Knowledge Management

Michael Stein's Non-profit Technology Blog

I was in the middle of an office move many years ago, all my papers and books and files stacked on the floor or dumped in cardboard cartons, when the messenger service showed up to collect a proposal we'd just finished and and needed to get into the hands of our prospective client by close of business. Don't organize, search!

professionals

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Unlease Your Organizations Knowledge Sharing Processes

Beth's Blog: How Nonprofits Can Use Social Media

In this blog post, I will describe the process Wyman used to study how our organization historically captured, stored, used, and shared data, information, and knowledge and how developing a systemic Knowledge Management enterprise will increase our efficiency and performance. How does your organization learn and share knowledge?

Knowledge 101
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NpTech Tag Roundup: Election Day, NPTech Blog Chatter, and Tool Talk

Beth's Blog: How Nonprofits Can Use Social Media

Deborah Finn's thoughts about limiting the membership to nonprofit tech workers whose e-mail addresses are originating from a.org and whose organization is a 501c3. tools to capture and share knowledge from nonprofit gatherings. Robb Cottingham tells us about a brew-haha brewing in the nonprofit social change space in Canada.

Nptech 50