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Dixa acquires Elevio, the ‘knowledge management’ platform helping brands improve customer support

TechCrunch

Dixa , the Danish customer support platform promising more personalised customer support, has acquired Melbourne-based “knowledge management” SaaS Elevio to bolster its product and technology offerings. “We long ago acknowledged that they have the best knowledge product in the market.

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Meatball Subs & Knowledge Management

Michael Stein's Non-profit Technology Blog

Their hook is that with the superfast Google search technology lurking behind your email reader, there is no longer any need to worry about filing your mail in the correct folders. And it's a significant story as your organization starts to think about knowledge management. Don't organize, search!

professionals

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Unlease Your Organizations Knowledge Sharing Processes

Beth's Blog: How Nonprofits Can Use Social Media

In this blog post, I will describe the process Wyman used to study how our organization historically captured, stored, used, and shared data, information, and knowledge and how developing a systemic Knowledge Management enterprise will increase our efficiency and performance. How does your organization learn and share knowledge?

Knowledge 101
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Organizational Amnesia, Accountability Buddies, and Other Things I learned at the Grant Managers Network Conference

Beth's Blog: How Nonprofits Can Use Social Media

The term is a play on “ organizational memory ” which is defined as is the accumulated body of data, information, and informal learning created in the course of an organization’s existence or known as “Knowledge Management.” Incorporate more movement into the day.

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Minnesota Open Idea: Crowdsourcing Contest For Social Change Done Right

Beth's Blog: How Nonprofits Can Use Social Media

In this interview, Jennifer Ford Reedy , VP for Strategy and Knowledge Management, at the Minnesota Community Foundation shares the how they designed this online social good contest for success. We only allowed 1 vote per e-mail address.

Minnesota 105
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NpTech Tag Roundup: Election Day, NPTech Blog Chatter, and Tool Talk

Beth's Blog: How Nonprofits Can Use Social Media

Deborah Finn's thoughts about limiting the membership to nonprofit tech workers whose e-mail addresses are originating from a.org and whose organization is a 501c3. tools to capture and share knowledge from nonprofit gatherings. Robb Cottingham tells us about a brew-haha brewing in the nonprofit social change space in Canada.

Nptech 50
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Friday Links: July 14

Michael Stein's Non-profit Technology Blog

Even though mail clients are highly configurable, this has been the standard view of many users. Email: Knowledge Management Speaking of which. I've commented before on the problem of building truly organizational knowledge to minimize the impact of individual staff departures from your non-profit. Gets you thinking!