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Dixa acquires Elevio, the ‘knowledge management’ platform helping brands improve customer support

TechCrunch

Dixa , the Danish customer support platform promising more personalised customer support, has acquired Melbourne-based “knowledge management” SaaS Elevio to bolster its product and technology offerings. “We long ago acknowledged that they have the best knowledge product in the market.

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How the Nonprofit Sector Can Share What We Learn and Why We Should

Beth's Blog: How Nonprofits Can Use Social Media

Note from Beth: I’ve been a big believer in shared knowledge and learning for the sector. IssueLab has been working for ten years to apply the age-old knowledge management question, “what if I knew what others know?” You might call what we’re doing Big Knowledge, or Big (Qualitative) Data.

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What We Talk About When We Talk About Organizational Learning

Beth's Blog: How Nonprofits Can Use Social Media

Fifteen of us met for 90 minutes to share, commiserate, trade ideas and think about our work at the intersection of evaluation, knowledge management and organizational learning. How to create systems for accessing knowledge resources that foundation staff will use. How to set aside time for reflection and learning.

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Building a Tech-Driven Legal Aid Network for the 21st Century

Saleforce Nonprofit

And in most civil cases (typically those covering issues of housing, family, and consumer law), people represent themselves because there is generally no right to legal counsel in civil matters. CARPLS Legal Aid is the largest provider of free legal services in Chicago, and we believe no one should have to deal with their legal issue alone.

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Shelf.io closes huge $52.5M Series B after posting 4x ARR growth in the last year

TechCrunch

According to Shelf CEO Sedarius Perrotta , Shelf can absorb information from, say, Salesforce, SharePoint, legacy knowledge management platforms, and Zendesk. The company is starting with customer service as its target vertical. Per Perrotta, Shelf is targeting the sales market next, with others to follow.

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Minnesota Open Idea: Crowdsourcing Contest For Social Change Done Right

Beth's Blog: How Nonprofits Can Use Social Media

In this interview, Jennifer Ford Reedy , VP for Strategy and Knowledge Management, at the Minnesota Community Foundation shares the how they designed this online social good contest for success. Why did you pick the childhood obesity issue for the challenge? We only allowed 1 vote per e-mail address.

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The enduring value of lessons learned

Candid

With that in mind, Candid recently updated and refreshed our knowledge management platform, Issue Lab , doubling down on our commitment to connect people who want to change the world with the resources they need to do it. . If you're new to Issue Lab or haven't hung out on the platform in a while, here's what's on offer. .

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