Transparency, Social Media, and Dealing with Criticism
Beth's Blog: How Nonprofits Can Use Social Media
FEBRUARY 29, 2008
Charback's witty post describes a fictional (but ripped from the headlines) situation of a corporate blogger who has to address a customer's negative, vocal, but accurate criticism on the customer's blog. " And I changed the word blogger to social networker or facebooker. What do you do as the social networking manager?
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