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Most consumers hate the idea of AI-generated customer service

TechSpot

A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53% of customers hate the idea so much that they would consider switching to a competitor if they found out a company was going. Read Entire Article

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Gartner Exclusive: Develop Pricing for Asset-Based Services That Reflects Customer Value

TechRepublic

In this TechRepublic exclusive, Gartner analyst Katie Gove discusses how tech services leaders should prioritize assets and intellectual property as core components of their service delivery.

Gartner 62
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Tableau: 9 years a Leader in Gartner Magic Quadrant for Analytics and Business Intelligence Platforms

Tableau

This week, Gartner published the 2021 Magic Quadrant for Analytics and Business Intelligence Platforms. Gartner has again recognized Tableau as a Leader—for our ninth consecutive year. . Read the 2021 report for Gartner analysis. Francois Ajenstat. Kristin Adderson. January 27, 2021 - 4:36pm. February 18, 2021.

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How should SaaS companies deliver and price professional services?

TechCrunch

He focuses primarily on investments in software and technology-enabled business services. The global software as a service (SaaS) industry is sustaining its steep growth trajectory, but developing and pricing professional services is oftentimes a difficult proposition for SaaS companies. More posts by this contributor.

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Tableau, a decade as a Leader in 2022 Gartner® Magic Quadrant™ for Analytics & Business Intelligence Platforms

Tableau

Tableau has been named a Leader in the Gartner Magic Quadrant for Analytics & Business Intelligence Platforms for the 10th consecutive year. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Francois Ajenstat. Tanna Solberg. March 25, 2022.

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Tableau, a decade as a Leader in 2022 Gartner® Magic Quadrant™ for Analytics & Business Intelligence Platforms

Tableau

Tableau has been named a Leader in the Gartner Magic Quadrant for Analytics & Business Intelligence Platforms for the 10th consecutive year. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Francois Ajenstat. Tanna Solberg. March 25, 2022.

Gartner 98
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Customer Experience Plays Marketing as a Long Game

.orgSource

This representative should be dedicated to building lasting relationships with members and helping your organization fine-tune culture, products, and services to meet their changing needs. Seeks solutions—products and services are designed to solve members’ challenges. “Guessing about member preferences is not an option.