Remote Technology in the Pandemic: Rebalancing Toward Equity and Access
Non Profit Quarterly
DECEMBER 14, 2021
One person we spoke with described the sudden adjustments at her food bank: We had never used a platform virtually before. We held 33 virtual focus groups (via Zoom) with 181 CVAs in the United States and Canada. CVAs described how transitioning to virtual and remote service removed the barriers of distance and lack of transportation.
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