Navigation by Recommendation: Lessons Learned from a Little Experiment
Museum 2.0
NOVEMBER 16, 2010
This was reflected again in a great encounter I had at the Walter's Art Museum later in the weekend, when a silver-haired, well-coiffed lady (the perfect image of a traditional museum goer) told me "I get so annoyed by how quiet museums are. A recommendation is a gift, and it is best packaged in some positive or intriguing sentiment.
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