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Great reads from around the web on May 28th

Amy Sample Ward

To follow more of the things I find online, you can follow @amysampleward on Twitter (which is just a blog and resource feed), or find me on Delicious (for all kinds of bookmarks). You can join the conversations in the comments, or click through to the original posts to find what others are saying.

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The Dream – And Reality – Of Artificial Intelligence

Association Analytics

Salesforce promises that AgentForce can help with account updates, knowledge management (providing FAQs and educational materials to those who want it) or upselling, effectively being a valuable digital member of the staff. Pretty great!