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The Phases of Service Design

Forum One

There are 4 key phases for service design: Align, Research, Ideate, and Prototype. Phase 1: Align You’ve decided to embark on a service design project! For Phase 1, we aligned in this project by talking with key stakeholders to learn how they operate, what members need, and where they hoped to see improvements.

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The Phases of Service Design

Forum One

There are 4 key phases for service design: Align, Research, Ideate, and Prototype. Phase 1: Align. We’ll illustrate each of these 4 phases with an example of how we’ve done this for one of our clients, an organization in the health industry that provides an education program for their members. Phase 2: Research.

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professionals

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Change Management for Grantmakers: The Center for Disaster Philanthropy’s Journey to Better Grantmaking

sgEngage

In early 2022, the Center for Disaster Philanthropy began an organization-wide grants change management review. The goal was to become better grantmakers by completing a review of our practices, processes and forms. For process changes like this, there isn’t a set timeframe for each phase of this process.

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Design by the User, with Inspiration from New York Fashion Week

Forum One

In the discovery phase, two research methods we use are “netnography” and user focus groups. User focus groups are an effective means for moderating a discussion with a group of similar users and garnering insight into an audience’s attitudes, ideas, and desires.

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Nonprofit Technology Consulting: 6 Steps to Success

DNL OmniMedia

Ongoing support can be especially helpful for organizations interested in completing their project in phases. Rather than finding a new consultant for each phase, you can partner with one consultant who is already familiar with your technology and can ensure your system remains cohesive. Discuss the project with your board.

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Remote Onboarding Best Practices: Bridging the Virtual Gap

Gyrus

According to Harvard Business Review, a structured onboarding process can boost customer satisfaction by 16%. Preparing for Remote Onboarding The seemingly routine phase of onboarding remote employees, when neglected, can derail your new hire’s first day.

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Remote Onboarding Best Practices: Bridging the Virtual Gap

Gyrus

According to Harvard Business Review, a structured onboarding process can boost customer satisfaction by 16%. Preparing for Remote Onboarding The seemingly routine phase of onboarding remote employees, when neglected, can derail your new hire’s first day.

Virtual 52