Demonstration International Learning Tool Museum 
Museum 2.0
APRIL 8, 2010
In my experience, lobby feedback systems generate three kinds of responses: Effusive, generic platitudes: "Great Museum!" Even when the comments are good, museum staff processes are rarely set up to learn from them and adapt programming accordingly. The surveys were not a learning tool; they were a reporting tool.
Museum 2.0
MARCH 2, 2009
Many museums are experimenting with “back channel” platforms that allow visitors and staff to chat and share content while onsite at the museum. I set it up, demonstrated it in the first session, and then participants were off to the races with their own laptops. For some educators and curators, this may sound like a nightmare.
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