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Design Series: Understanding Audience Needs

Forum One

I want to share a few of my favorite techniques for making sure that you’re identifying and adapting to the evolving needs of your audience while designing. I think that the most powerful design technique is to engage in active listening and empathy-building exercises with your internal stakeholders.

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NTEN Leading Change Summit #14lcs: Reflection

Beth's Blog: How Nonprofits Can Use Social Media

Last week I facilitated the “ Impact Leadership Track ” at the NTEN Leading Change Summit with John Kenyon, Elissa Perry, and Londell Jackson. Here’s what I learned: Facilitation Teams. A good facilitator knows how to shift or tweak the lesson plan in real time if it isn’t working as planned.

professionals

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Making Museum Tours Participatory: A Model from the Wing Luke Asian Museum

Museum 2.0

Last week, I visited the Wing Luke Asian Museum in Seattle. I've long admired this museum for its all-encompassing commitment to community co-creation , and the visit was a kind of pilgrimage to their new site (opened in 2008). I'm always a bit nervous when I visit a museum I love from afar. What if it isn't what I expected?

Museum 51
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The Participatory Museum, Five Years Later

Museum 2.0

This week marks five years since the book The Participatory Museum was first released. Across the museum field, the questions about visitor participation have gone from "what?" I thought the pinnacle of participatory practice was an exhibit that could inspire collective visitor action without facilitation. and "why?" to "how?".

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How Nonprofit Leaders Make Time for Social Media and Other Secrets to Adoption

Beth's Blog: How Nonprofits Can Use Social Media

Last week I was in Chicago to facilitate a session about leadership and social media as part of Knight Digital Media Center’s Digital Strategy for Community Foundations and Nonprofits. The best social tools and techniques that leaders themselves and their organization can use to get results. Lean on Your Staff.

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Adventures in Participatory Audience Engagement at the Henry Art Gallery

Museum 2.0

These nontraditional audience engagement techniques helped make complex goals and visions explicit and understandable to visitors. Two years later, while I still appreciate the very real operational limitations of most institutions with regard to facilitation, I now believe that it's often essential to success.

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9 Ways Nonprofits Can Excel Using Social Media

Beth's Blog: How Nonprofits Can Use Social Media

This post summarizes the content I shared in my presentation and offers some reflection on the conversational keynote. I started my talk with a story about why I liked Twitter: It allows me to connect with people in my professional field and have a great conversations or ad hoc collaborations that improve practice.