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Three Data-Informed Strategies for Better Member Engagement

Association Analytics

You’ll come away with specific examples from the team at the International Association of Exhibitions and Events (IAEE) that you can use to inform your own strategy. Explicit data is the information you ask for from members in surveys, while implicit data is something you’re able to infer based on preferences and interests.

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Contact tracing apps promised big and didn’t deliver

The Verge

Emphasizing privacy makes data collection difficult California rolled out a COVID-19 contact tracing app this week , and officials — including Apple CEO Tim Cook — touted it as an advancement that would help slow their ongoing surge in cases. That’s the gap automated contact tracing apps aim to fill. Using the app will be easy.

Contact 121
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Which Customer Relationship Management (CRM) Software is Best for Your Nonprofit?

Nonprofit Tech for Good

Cost: $100/month for 1,000 contacts to $800/month for 85,000 contacts. One of its best features is an interactive dashboard that features retention rates, improvement suggestions, and projections at the forefront. Cost: $39/month for 2,500 contacts to $149/month for 100,000 contacts. 1) Kindful :: kindful.com.

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Leveraging AI for Personalized Member Engagement 

.orgSource

As members expect more personalized and meaningful interactions, AI offers a transformative solution to customize engagement at scale. Without it, interactions can feel impersonal and drive members away. Members expect personalized, meaningful interactions, and AI makes this level of engagement possible.

Personal 221
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6 Generations of Giving: Who Gives the Most and How They Prefer to Give

Nonprofit Tech for Good

Below is a breakdown of overall giving behaviors, some statistics about each generation’s giving, how they like to be contacted, and their preferred giving method. They are drawn to interactive and gamified approaches to philanthropy, seeking immediate and visible impact. organizations** 11.8% organizations** 23.6%

Giving 239
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PolyAI lands $40M to handle contact center calls automatically

TechCrunch

“Enterprises are deploying our technology at an accelerated pace due to unprecedented labor shortages — with low unemployment and high churn in the contact center, brands’ abilities to provide consistently high-quality customer experience is under pressure,” Mrkši? Image Credits: PolyAI. said via email. and the U.K.

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4 Tips for Managing Massive Nonprofit Fundraising Events

Nonprofit Tech for Good

How long someone has been supporting your event, how they prefer to be contacted, and the content they’re most likely to interact with are just a few examples of how data helps you reach your supporters where they are. Appreciated? Entertained? Compelled to give? A part of something bigger? Create a Volunteer Committee.

Tips 322