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The Answer to Sean's Question: Tools for Effective Listening

Beth's Blog: How Nonprofits Can Use Social Media

In article about ego searching, Robin Good adds If you can track what the rest of the world is saying about you or your products and services, you have a great deal of valuable information at your disposal. Ego searches. For almost all of them, there are general steps to listening: Do a search. Robin Good - Ego Searching.

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Are They Listening Carefully or Not At All?

Beth's Blog: How Nonprofits Can Use Social Media

In article about ego searching, Robin Good adds If you can track what the rest of the world is saying about you or your products and services, you have a great deal of valuable information at your disposal. Ego searches. For almost all of them, there are general steps to listening: Do a search. Robin Good - Ego Searching.

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10 Steps to Extension Professional 2.0 Remix

Beth's Blog: How Nonprofits Can Use Social Media

looking at the ten steps and overlaying these themes in search of examples! A blog with the comments feature enabled allows or sharing photos in flickrs allows Extension program participants to discuss plans and programs. Use Technorati , a blog search engine. Here's how to search on Technorati. So, now is the fun part.

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Groundswell Book Club Part 4: Customer Support

Museum 2.0

Her useful comment is archived and can be accessed by hundreds of other people with the same problem. This spectator effect means that the online forums don’t just provide direct support—they create growing bodies of knowledge about products. In this way, each exhibit becomes a specific "product" with its own small conversation thread.

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