That's Not Nice! Top 10 Tips for Responding to Negative Comments
NTEN
NOVEMBER 12, 2010
Here’s what some social media pros -- and our own Facebook fans -- have to say about responding to negative comments on blogs, forums and Facebook. If a comment contains information about you that is inaccurate or incorrect, play an active role in correcting it. Surprise, surprise: there’s no one right way to do it. Just the Facts.
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