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Building a Better Suggestion Box

Museum 2.0

Does your institution have a comment book or suggestion box in the lobby where visitors can leave their feedback on their experiences? The positive comments induce warm fuzzies, and the registries let you know where people come from (though zip code requests do that more consistently). Probably not.

Build 21
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What are your most useful synchronous online facilitation practices?

Beth's Blog: How Nonprofits Can Use Social Media

So, I've been reflecting about effective facilitation of virtual meetings in Second Life Right now the primary method of group interaction is via unmoderated chat interface. I learned one from Nancy White when I took her online facilitation workshop. into the chat line -If you have a comment or observation type !

professionals

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Measuring the Value of Your Blog: Reflections Over the Last Year

Beth's Blog: How Nonprofits Can Use Social Media

Conversation Rate (measuring success in a social medium). I want people who find me via a google search to want to stick around and join the conversation, not click away. Conversation Rate (measuring success in a social medium). Conversation habits in the comments in the blogs - it's what makes them a social media.

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Measuring Your Blog's Outcomes and Use of Other Social Media Tools

Beth's Blog: How Nonprofits Can Use Social Media

Kevin Gamble left me a comment on a google analytics post that the " Depth of Visit Report " was one of the best metrics (coupled with referring source) for understanding visitor behavior on his university's web site. " I asked him if would share a screen shot of the report and reflect a little further on his comment.

Measure 50
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Educational Uses of Back Channels for Conferences, Museums, and Informal Learning Spaces

Museum 2.0

Last week, I had my first serious experience with useful back channels at a conference ( WebWise ), and it taught me some lessons about how back channels might be used effectively as a learning tool in museums and other experiential venues (like conferences and classrooms). The back channel isn’t just a social space.

Channel 20