Recapping the First Salesforce Nonprofit Summit Sessions
Cloud 4 Good
APRIL 28, 2021
Fera-Schanes joined Cloud for Good at the Nonprofit Summit to detail the organization’s challenges and ultimate triumphs: over 55K phone calls, emails, and live chats come into AKC every single month; the need for a new streamlined and automated process to accommodate over 70 customer service representatives was apparent.
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