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Nonprofit Consulting Firms: 26 Leaders in Their Spaces

DNL OmniMedia

Nonprofit consultants and their services can be serious game-changers for organizations. A nonprofit consulting firm is a partner that provides specialized, expert services to nonprofit organizations. Research some top consultants who provide the particular services you need. The Basics of Nonprofit Consulting.

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Do Exit Interviews

Eric Jacobsen Blog

Sunday, March 21, 2010 Do Exit Interviews Knowing why an employee leaves your company can help you to reduce your employee turnover rate. So, do an exit interview whenever possible with each departing employee. The book is a quick and handy resource for any leader, manager or Human Resource professional.

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Key Interviewing Questions To Ask To Identify Leaders

Eric Jacobsen Blog

Saturday, October 23, 2010 Key Interviewing Questions To Ask To Identify Leaders The next time you are interviewing a candidate and you want to access their leadership skills, consider asking the candidate these questions: What personal qualities define you as a leader? How To Improve Customer Service With The Telephone.

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How To Improve Customer Service With The Telephone

Eric Jacobsen Blog

Tuesday, November 16, 2010 How To Improve Customer Service With The Telephone Every business leader should periodically call his/her company to observe how their customers are being treated by their employees -- because, all too often a phone conversation becomes a customer turnoff rather than a relationship builder.

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How To Uncover The Real Reasons Your Employees Leave

Eric Jacobsen Blog

To do that, you need to ask specific questions that may not be ones you currently include in your exit interviews. Fortunately, Richard Finnegan, shares in his new book, Rethinking Retention in Good Times and Bad , four key questions you should include in your exit interviews: Why did you decide to leave us?

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Top Five Factors That Drive Employee Loyalty

Eric Jacobsen Blog

Employee pay often is not the most important driver for employee retention. To learn more about employee retention and the reasons employees decide to leave an organization, read Overland Park, KS author Leigh Branhams book, The 7 Hidden Reasons Employees Leave. How To Improve Customer Service With The Telephone.

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What To Think About For Next Year

Eric Jacobsen Blog

How To Improve Customer Service With The Telephone. Much of what you read on my Blog may not be new to you, but hopefully, it’ll serve as a good reminder of things to consider when you lead your next employee, team or group.I’m