Remove Change Management Remove Interview Remove Law Remove Social Media
article thumbnail

Do Exit Interviews

Eric Jacobsen Blog

What youll read is primarily based on what Ive learned from a variety of mentors, co-workers and supervisors over the past 30 years. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). So, do an exit interview whenever possible with each departing employee.

article thumbnail

Key Interviewing Questions To Ask To Identify Leaders

Eric Jacobsen Blog

. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). Thanks to Sharon Armstrong, author of The Essential HR Handbook , for these helpful questions! How To Improve Customer Service With The Telephone.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Reach Communications & Leadership Expert David Grossman Via His.

Eric Jacobsen Blog

5 Open-Ended Questions To Ask Your Customers How To Produce An Effective Company Blog Leadership Tips From Good Boss, Bad Boss How To Write A Business Plan In About One Hour ► October (11) How To Write Your Company's Core Values How To Be A Green Leader Key Interviewing Questions To Ask To Identify Lead.

article thumbnail

How To Uncover The Real Reasons Your Employees Leave

Eric Jacobsen Blog

To do that, you need to ask specific questions that may not be ones you currently include in your exit interviews. Fortunately, Richard Finnegan, shares in his new book, Rethinking Retention in Good Times and Bad , four key questions you should include in your exit interviews: Why did you decide to leave us?

article thumbnail

20 New Words Every Leader Should Know

Eric Jacobsen Blog

Or, perhaps youve heard a vendor use them, particularly if your company is expanding its social media play. Here are 20 of those words that recently made it into dictionaries -- many of which youve likely heard your younger employees using. How To Improve Customer Service With The Telephone.

article thumbnail

What's The First Leadership Book You Would Give To A New Manager?

Eric Jacobsen Blog

. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). Wednesday, June 23, 2010 Whats The First Leadership Book You Would Give To A New Manager? Earlier this year, various discussion groups on the social media site LinkedIn helped me build a list of favorite leadership books.

article thumbnail

Ask Your Customers To Help You Write Your Strategic Plan

Eric Jacobsen Blog

Posted by Eric Jacobson at 8:10 PM Labels: Books For Managers , Change Management , Customer Feedback , Customer Service , General Management Skills , Strategic Planning 1 comments: Maths private tutor said. How To Improve Customer Service With The Telephone.