Change Management Images Impact Law 
Eric Jacobsen Blog
JANUARY 16, 2011
What impact is this going to have on you? How To Be An Expert Listener * Look at the speaker * Ask questions to clarify * Repeat for clarity * Nod, smile * Dont interrupt * Help the speaker stay on topic Note From Eric In my Blog Ill use the words manager and leader. What resources do you need to get the job done?
Eric Jacobsen Blog
NOVEMBER 16, 2010
Did the employee reflect the best image for the company? What impact is this going to have on you? How To Be An Expert Listener * Look at the speaker * Ask questions to clarify * Repeat for clarity * Nod, smile * Dont interrupt * Help the speaker stay on topic Note From Eric In my Blog Ill use the words manager and leader.
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