Eric Jacobsen Blog

NOVEMBER 16, 2010

Tuesday, November 16, 2010 How To Improve Customer Service With The Telephone Every business leader should periodically call his/her company to observe how their customers are being treated by their employees -- because, all too often a phone conversation becomes a customer turnoff rather than a relationship builder.

Service 40

Service Mentoring Kansas City Kansas 40

Eric Jacobsen Blog

JANUARY 15, 2011

Make conversation with your team. Via the App, David promises to bring his communications industry expert advice and wisdom right to your fingertips. GEN X Employees -- Like having their professionalism and growing knowledge valued. BABY BOOMER Employees -- Like having decades of work experience and input still valued.

Leadership 49

Leadership Communication Kansas City Mentoring 49

Eric Jacobsen Blog

JANUARY 20, 2011

Make conversation with your team. GEN X Employees -- Like having their professionalism and growing knowledge valued. BABY BOOMER Employees -- Like having decades of work experience and input still valued. Source: Entrepreneur, March 2009 Be A Visible Leader Walk around. Maintain your visibility with your employees at all levels.

Place 46

Place Work Mentoring Kansas City 46

Eric Jacobsen Blog

NOVEMBER 19, 2010

Make conversation with your team. Armstrong’s book, Perfect Phrases for Writing Employee Surveys. GEN X Employees -- Like having their professionalism and growing knowledge valued. BABY BOOMER Employees -- Like having decades of work experience and input still valued. Source: Entrepreneur, March 2009 Be A Visible Leader Walk around.

Survey 52

Survey Mentoring Kansas City Attitude 52

Eric Jacobsen Blog

JUNE 23, 2010

. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). Wednesday, June 23, 2010 Whats The First Leadership Book You Would Give To A New Manager? Earlier this year, various discussion groups on the social media site LinkedIn helped me build a list of favorite leadership books.

Leadership 40

Leadership Management Mentoring Kansas City 40

Eric Jacobsen Blog

JANUARY 16, 2011

Or, perhaps youve heard a vendor use them, particularly if your company is expanding its social media play. Make conversation with your team. Here are 20 of those words that recently made it into dictionaries -- many of which youve likely heard your younger employees using. Dont limit your time for only your direct reports.

Mentoring 40

Mentoring Kansas City Kansas Skills 40

Eric Jacobsen Blog

AUGUST 22, 2010

Make conversation with your team. GEN X Employees -- Like having their professionalism and growing knowledge valued. BABY BOOMER Employees -- Like having decades of work experience and input still valued. Source: Entrepreneur, March 2009 Be A Visible Leader Walk around. Maintain your visibility with your employees at all levels.

Ideas 46

Ideas Generation Tips Mentoring 46

Eric Jacobsen Blog

AUGUST 7, 2010

Make conversation with your team. GEN X Employees -- Like having their professionalism and growing knowledge valued. BABY BOOMER Employees -- Like having decades of work experience and input still valued. Source: Entrepreneur, March 2009 Be A Visible Leader Walk around. Maintain your visibility with your employees at all levels.

Business 46

Business Mentoring Kansas City Kansas 46

Eric Jacobsen Blog

OCTOBER 3, 2010

Make conversation with your team. GEN X Employees -- Like having their professionalism and growing knowledge valued. BABY BOOMER Employees -- Like having decades of work experience and input still valued. Source: Entrepreneur, March 2009 Be A Visible Leader Walk around. Maintain your visibility with your employees at all levels.

Mentoring 43

Mentoring Kansas City Kansas Leadership 43

Eric Jacobsen Blog

SEPTEMBER 26, 2010

Posted by Eric Jacobson at 8:20 PM Labels: Books For Managers , Coaching Employees , Employee Retention , General Management Skills , Leadership Books , Management , Motivating Employees , Thanking Employees 1 comments: davidburkus said. Make conversation with your team. Been looking at this book for awhile.

Place 43

Place Companies Work Kansas 43

Eric Jacobsen Blog

DECEMBER 14, 2010

Posted by Eric Jacobson at 8:10 PM Labels: Books For Managers , Change Management , Customer Feedback , Customer Service , General Management Skills , Strategic Planning 1 comments: Maths private tutor said. Make conversation with your team. Source: Entrepreneur, March 2009 Be A Visible Leader Walk around.

Kansas City 49

Kansas City Kansas Help Mentoring 49

Eric Jacobsen Blog

AUGUST 31, 2010

Make conversation with your team. GEN X Employees -- Like having their professionalism and growing knowledge valued. BABY BOOMER Employees -- Like having decades of work experience and input still valued. Source: Entrepreneur, March 2009 Be A Visible Leader Walk around. Maintain your visibility with your employees at all levels.

Impact 43

Impact Mentoring Kansas City Kansas 43

Eric Jacobsen Blog

JUNE 2, 2010

Li explains in her new book what it means to be an open leader and why having those skills and behaviors are vital for effectively communicating with customers and employees in todays social media landscape. Make conversation with your team. My complete book review is on my Kansas City Leadership Examiner.com page. Great read.

Open 43

Open Kansas City Mentoring Kansas 43

Eric Jacobsen Blog

AUGUST 21, 2010

Make conversation with your team. GEN X Employees -- Like having their professionalism and growing knowledge valued. BABY BOOMER Employees -- Like having decades of work experience and input still valued. Source: Entrepreneur, March 2009 Be A Visible Leader Walk around. Maintain your visibility with your employees at all levels.

Lesson 43

Lesson Mentoring Kansas City Kansas 43

Eric Jacobsen Blog

AUGUST 17, 2010

Make conversation with your team. GEN X Employees -- Like having their professionalism and growing knowledge valued. BABY BOOMER Employees -- Like having decades of work experience and input still valued. Source: Entrepreneur, March 2009 Be A Visible Leader Walk around. Maintain your visibility with your employees at all levels.

Change 43

Change Mentoring Kansas City Kansas 43

Eric Jacobsen Blog

AUGUST 1, 2010

Make conversation with your team. GEN X Employees -- Like having their professionalism and growing knowledge valued. BABY BOOMER Employees -- Like having decades of work experience and input still valued. Source: Entrepreneur, March 2009 Be A Visible Leader Walk around. Maintain your visibility with your employees at all levels.

Mentoring 43

Mentoring Kansas City Kansas Skills 43

Eric Jacobsen Blog

AUGUST 11, 2010

Make conversation with your team. GEN X Employees -- Like having their professionalism and growing knowledge valued. BABY BOOMER Employees -- Like having decades of work experience and input still valued. Source: Entrepreneur, March 2009 Be A Visible Leader Walk around. Maintain your visibility with your employees at all levels.

Leadership 49

Leadership Mentoring Kansas City Kansas 49

Eric Jacobsen Blog

AUGUST 25, 2010

Make conversation with your team. GEN X Employees -- Like having their professionalism and growing knowledge valued. BABY BOOMER Employees -- Like having decades of work experience and input still valued. Source: Entrepreneur, March 2009 Be A Visible Leader Walk around. Maintain your visibility with your employees at all levels.

Mentoring 40

Mentoring Kansas City Kansas Leadership 40

Eric Jacobsen Blog

AUGUST 24, 2010

Make conversation with your team. GEN X Employees -- Like having their professionalism and growing knowledge valued. BABY BOOMER Employees -- Like having decades of work experience and input still valued. Source: Entrepreneur, March 2009 Be A Visible Leader Walk around. Maintain your visibility with your employees at all levels.

Mentoring 43

Mentoring Kansas City Skills Kansas 43

Eric Jacobsen Blog

AUGUST 12, 2010

Make conversation with your team. GEN X Employees -- Like having their professionalism and growing knowledge valued. BABY BOOMER Employees -- Like having decades of work experience and input still valued. Source: Entrepreneur, March 2009 Be A Visible Leader Walk around. Maintain your visibility with your employees at all levels.

Chart 40

Chart Ideas Mentoring Kansas City 40

Eric Jacobsen Blog

AUGUST 14, 2010

Make conversation with your team. GEN X Employees -- Like having their professionalism and growing knowledge valued. BABY BOOMER Employees -- Like having decades of work experience and input still valued. Source: Entrepreneur, March 2009 Be A Visible Leader Walk around. Maintain your visibility with your employees at all levels.

Communication 43

Communication Story Mentoring Kansas City 43

Eric Jacobsen Blog

AUGUST 6, 2010

Make conversation with your team. GEN X Employees -- Like having their professionalism and growing knowledge valued. BABY BOOMER Employees -- Like having decades of work experience and input still valued. Source: Entrepreneur, March 2009 Be A Visible Leader Walk around. Maintain your visibility with your employees at all levels.

Build 40

Build Mentoring Kansas City Kansas 40

Eric Jacobsen Blog

AUGUST 5, 2010

Make conversation with your team. GEN X Employees -- Like having their professionalism and growing knowledge valued. BABY BOOMER Employees -- Like having decades of work experience and input still valued. Source: Entrepreneur, March 2009 Be A Visible Leader Walk around. Maintain your visibility with your employees at all levels.

Tips 43

Tips Mentoring Kansas City Kansas 43

Eric Jacobsen Blog

AUGUST 8, 2010

Make conversation with your team. GEN X Employees -- Like having their professionalism and growing knowledge valued. BABY BOOMER Employees -- Like having decades of work experience and input still valued. Source: Entrepreneur, March 2009 Be A Visible Leader Walk around. Maintain your visibility with your employees at all levels.

Mentoring 46

Mentoring Kansas City Kansas Leadership 46

Eric Jacobsen Blog

NOVEMBER 20, 2010

Make conversation with your team. GEN X Employees -- Like having their professionalism and growing knowledge valued. BABY BOOMER Employees -- Like having decades of work experience and input still valued. Source: Entrepreneur, March 2009 Be A Visible Leader Walk around. Maintain your visibility with your employees at all levels.

Giving 61

Giving Mentoring Kansas City Kansas 61

Eric Jacobsen Blog

SEPTEMBER 9, 2010

•How will you integrate into your plan your web site, Social Media, Twitter and customer care phone lines? •How (and who) will communicate with the media, and your customers, employees, volunteers, donors and sponsors? Make conversation with your team. •Who will do what? •When will they do it?

Place 46

Place Management Program Mentoring 46

Eric Jacobsen Blog

NOVEMBER 9, 2010

Make conversation with your team. So, before you launch a blog be sure you have the time, staff and resources to post consistently and for the long-term. GEN X Employees -- Like having their professionalism and growing knowledge valued. BABY BOOMER Employees -- Like having decades of work experience and input still valued.

Companies 43

Companies Effective Mentoring Kansas City 43

Eric Jacobsen Blog

AUGUST 18, 2010

Make conversation with your team. GEN X Employees -- Like having their professionalism and growing knowledge valued. BABY BOOMER Employees -- Like having decades of work experience and input still valued. Source: Entrepreneur, March 2009 Be A Visible Leader Walk around. Maintain your visibility with your employees at all levels.

Job 40

Job Learning Mentoring Kansas City 40

Eric Jacobsen Blog

AUGUST 4, 2010

Make conversation with your team. GEN X Employees -- Like having their professionalism and growing knowledge valued. BABY BOOMER Employees -- Like having decades of work experience and input still valued. Source: Entrepreneur, March 2009 Be A Visible Leader Walk around. Maintain your visibility with your employees at all levels.

Kansas City 43

Kansas City Kansas Mentoring Leadership 43

Eric Jacobsen Blog

AUGUST 3, 2010

Make conversation with your team. GEN X Employees -- Like having their professionalism and growing knowledge valued. BABY BOOMER Employees -- Like having decades of work experience and input still valued. Source: Entrepreneur, March 2009 Be A Visible Leader Walk around. Maintain your visibility with your employees at all levels.

Learning 40

Learning Mentoring Kansas City Kansas 40

Eric Jacobsen Blog

DECEMBER 24, 2010

Make conversation with your team. GEN X Employees -- Like having their professionalism and growing knowledge valued. BABY BOOMER Employees -- Like having decades of work experience and input still valued. Source: Entrepreneur, March 2009 Be A Visible Leader Walk around. Maintain your visibility with your employees at all levels.

Mentoring 61

Mentoring Kansas City Kansas Skills 61

Eric Jacobsen Blog

APRIL 26, 2010

And, speaking of best companies, Branham told me that Best Buy has received more than 900 cost-cutting and revenue-producing ideas from its employees via its employee social media site called Blue-Shirt Nation. Make conversation with your team. What a great way to make it easy for employees to submit ideas.

Mentoring 46

Mentoring Kansas City Kansas Leadership 46

Eric Jacobsen Blog

DECEMBER 5, 2010

Make conversation with your team. GEN X Employees -- Like having their professionalism and growing knowledge valued. BABY BOOMER Employees -- Like having decades of work experience and input still valued. Source: Entrepreneur, March 2009 Be A Visible Leader Walk around. Maintain your visibility with your employees at all levels.

Mentoring 54

Mentoring Tips Kansas City Kansas 54

Eric Jacobsen Blog

JUNE 19, 2010

The more face-to-face interactions with a co-worker, even if you dont have a conversation, will generally increase your chances of liking that person. The more you pick up on subtle social cues and then tailor your responses to situations, the more youll click. Make conversation with your team.

Work 43

Work Help Mentoring Kansas City 43

Eric Jacobsen Blog

SEPTEMBER 18, 2010

Make conversation with your team. GEN X Employees -- Like having their professionalism and growing knowledge valued. BABY BOOMER Employees -- Like having decades of work experience and input still valued. Source: Entrepreneur, March 2009 Be A Visible Leader Walk around. Maintain your visibility with your employees at all levels.

Skills 52

Skills International Communication Mentoring 52

Eric Jacobsen Blog

JUNE 29, 2010

29% of volunteers who suffer from a chronic condition say that volunteering has helped them manage their chronic illness. Make conversation with your team. 89% of volunteers agree that volunteering improved their sense of well-being. 73% of volunteers feel that volunteering lowered their stress levels.

Volunteer 40

Volunteer Mobile Mentoring Kansas City 40

Eric Jacobsen Blog

DECEMBER 7, 2010

Make conversation with your team. GEN X Employees -- Like having their professionalism and growing knowledge valued. BABY BOOMER Employees -- Like having decades of work experience and input still valued. Source: Entrepreneur, March 2009 Be A Visible Leader Walk around. Maintain your visibility with your employees at all levels.

Mentoring 49

Mentoring Kansas City Kansas Skills 49