Remove Change Management Remove Conversation Remove Law Remove Social Media
article thumbnail

Reach Communications & Leadership Expert David Grossman Via His.

Eric Jacobsen Blog

Make conversation with your team. Via the App, David promises to bring his communications industry expert advice and wisdom right to your fingertips. GEN X Employees -- Like having their professionalism and growing knowledge valued. BABY BOOMER Employees -- Like having decades of work experience and input still valued.

article thumbnail

How To Improve Customer Service With The Telephone

Eric Jacobsen Blog

Tuesday, November 16, 2010 How To Improve Customer Service With The Telephone Every business leader should periodically call his/her company to observe how their customers are being treated by their employees -- because, all too often a phone conversation becomes a customer turnoff rather than a relationship builder.

Service 40
professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What's The First Leadership Book You Would Give To A New Manager?

Eric Jacobsen Blog

. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). Wednesday, June 23, 2010 Whats The First Leadership Book You Would Give To A New Manager? Earlier this year, various discussion groups on the social media site LinkedIn helped me build a list of favorite leadership books.

article thumbnail

20 New Words Every Leader Should Know

Eric Jacobsen Blog

Or, perhaps youve heard a vendor use them, particularly if your company is expanding its social media play. Make conversation with your team. Here are 20 of those words that recently made it into dictionaries -- many of which youve likely heard your younger employees using. Dont limit your time for only your direct reports.

article thumbnail

Ask Your Customers To Help You Write Your Strategic Plan

Eric Jacobsen Blog

Posted by Eric Jacobson at 8:10 PM Labels: Books For Managers , Change Management , Customer Feedback , Customer Service , General Management Skills , Strategic Planning 1 comments: Maths private tutor said. Make conversation with your team. Source: Entrepreneur, March 2009 Be A Visible Leader Walk around.

article thumbnail

How To Be An Open Leader

Eric Jacobsen Blog

Li explains in her new book what it means to be an open leader and why having those skills and behaviors are vital for effectively communicating with customers and employees in todays social media landscape. Make conversation with your team. My complete book review is on my Kansas City Leadership Examiner.com page. Great read.

Open 44
article thumbnail

How Do You Answer These Leadership Questions?

Eric Jacobsen Blog

Posted by Eric Jacobson at 9:50 PM Labels: Books For Managers , Communications Skills , General Management Skills , Leadership Books , Leadership Skills , Management , Motivating Employees , Providing Feedback , Soliciting Suggestions , Team Building 1 comments: davidburkus said. The law of candor.