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Highlights from the Salesforce.org Nonprofit Summit

Saleforce Nonprofit

Those who tuned in to the virtual event were treated to conversations with some incredible headliners, and heard nonprofit customers share their technology impact stories. . They shared valuable insights that addressed the many challenges nonprofits are facing around smart tech adoption, content strategy, change management, and leadership.

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Switching Nonprofit CRMS Doesn’t Have to be Scary

Neon CRM

We sat down with Neon One’s Product Marketing Manager, Samantha Nyland, for an in-depth conversation about the ins and out of switching to a new nonprofit CRM. So, like I said, Neon One Academy is our training platform that covers all our different product lines. Luckily, we have a million answers! Do You Need a New CRM?

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Do Exit Interviews

Eric Jacobsen Blog

Sunday, March 21, 2010 Do Exit Interviews Knowing why an employee leaves your company can help you to reduce your employee turnover rate. So, do an exit interview whenever possible with each departing employee. The book is a quick and handy resource for any leader, manager or Human Resource professional.

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Key Interviewing Questions To Ask To Identify Leaders

Eric Jacobsen Blog

Saturday, October 23, 2010 Key Interviewing Questions To Ask To Identify Leaders The next time you are interviewing a candidate and you want to access their leadership skills, consider asking the candidate these questions: What personal qualities define you as a leader? Make conversation with your team.

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[VIDEO] Be More Productive, Powerful & Persuasive with Board, Staff & Donors

Bloomerang

We are here to talk about how to be more productive, powerful, and persuasive. So powerful, productive, and persuasive, that was what we talked about, and how you do that and influence. I tell a story of the remodeling that I’ll tell you today and a change management theory that I will share with you. All right.

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How To Uncover The Real Reasons Your Employees Leave

Eric Jacobsen Blog

To do that, you need to ask specific questions that may not be ones you currently include in your exit interviews. Fortunately, Richard Finnegan, shares in his new book, Rethinking Retention in Good Times and Bad , four key questions you should include in your exit interviews: Why did you decide to leave us?

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How To Improve Customer Service With The Telephone

Eric Jacobsen Blog

Tuesday, November 16, 2010 How To Improve Customer Service With The Telephone Every business leader should periodically call his/her company to observe how their customers are being treated by their employees -- because, all too often a phone conversation becomes a customer turnoff rather than a relationship builder.

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