Change Management Content Impact Law 
Eric Jacobsen Blog
MAY 17, 2010
Even if you cant snag a copy, you can learn a lot just from seeing the handbooks Table Of Contents. Youll learn as a manager how to build a strong team. What impact is this going to have on you? Youll learn as a team member how to be effective on a team. What resources do you need to get the job done?
Eric Jacobsen Blog
OCTOBER 7, 2010
•how to identify the right tone and content. What impact is this going to have on you? How To Be An Expert Listener * Look at the speaker * Ask questions to clarify * Repeat for clarity * Nod, smile * Dont interrupt * Help the speaker stay on topic Note From Eric In my Blog Ill use the words manager and leader.
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