Listening Curriculum: Draft - What you think?
Beth's Blog: How Nonprofits Can Use Social Media
FEBRUARY 9, 2009
He notes that they have a 80% retention rate with members and "you can't do that without listening." You'll also need to search on keywords or phrases that might uncover a client need or perception. To figure out your keywords, do a little brainstorming offline and then maybe use some online keyword tools. WeAreMedia Resources.
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