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The Phases of Service Design

Forum One

This phase may include audience interviews, surveys, field studies, an experience map or journey map, experience principles, or personas. You likely choose the right methods from that list based on the context and goals of the research. ⇒ Here’s an example of a low-fidelity prototype represented as a storyboard.

Phase 46
article thumbnail

The Phases of Service Design

Forum One

This phase may include audience interviews, surveys, field studies, an experience map or journey map, experience principles, or personas. You likely choose the right methods from that list based on the context and goals of the research. ? Here’s an example of a low-fidelity prototype represented as a storyboard.

Phase 46