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The Phases of Service Design

Forum One

Some activities we like to do with our clients include stakeholder interviews and workshops, preliminary service blueprints, and an ecosystem map. This phase may include audience interviews, surveys, field studies, an experience map or journey map, experience principles, or personas. Now it’s time to prototype and test them.

Phase 46
article thumbnail

The Phases of Service Design

Forum One

Some activities we like to do with our clients include stakeholder interviews and workshops, preliminary service blueprints, and an ecosystem map. ? This phase may include audience interviews, surveys, field studies, an experience map or journey map, experience principles, or personas. Phase 4: Prototype. So how do you get started?

Phase 46