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One of the questions my father-in-law has begin to ask, "What's next?" I clicked through to her web site and discovered that she also happens to be the author a changemanagement book called " Fearless Change: Patterns for Introducing New Ideas." I'm edging my way back into blogging sideways.
So, here is a good reminder from author Sharon Armstrong about how to avoid eight performance evaluation pitfalls. These are in what I consider is the best chapter of the book The Essential HR Handbook , that she co-authored with Barbara Mitchell.
Monday, April 26, 2010 Engage Your Employees.Especially Now Im a big fan of the books authored by Leigh Branham. Re-Engage is co-authored by Branham and Mark Hirschfeld and the authors worked with Quantum Workplace on the research for the book. big and small improvements, new ideas and suggestions for innovation.)
As author David Grossman says, "good internal communication gets the message out, but great internal communication helps employees connect the dots between overarching business strategy and their role. . Saturday, September 18, 2010 How To Improve Your Internal Communication Skills Here is this weeks book recommendation.
Friday, November 12, 2010 5 Open-Ended Questions To Ask Your Customers I really like author Paul R. Timm is the author of, 50 Powerful Ideas You Can Use To Keep Your Customers. . -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). What else could we do to better serve you?
Worse yet, without positive feedback, employees feel no sense that they are appreciated as individual talents with specific desires to learn and grow on the job and in their careers, reports Nicholas Nigro, author of, The Everything Coaching and Mentoring Book.
Saturday, August 7, 2010 Great Business Quote Heres a great quote from author and speaker Harvey Mackay : "When a person with money meets a person with experience, the person with the experience ends up with the money, and the person with the money ends up with the experience."
He explained that the answers to the questions will provide you valuable insight into : Your current strengths and weaknesses Opportunities to more successfully help your customers Potential challenges from not fully meeting customer expectations Mike Brown is the author of the ebook, “ Taking the NO Out of InNOvation ,&# a guide to breaking (..)
Monday, April 12, 2010 Build These Leadership Skills I had the pleasure of interviewing Overland Park, KS-based author Leigh Branham recently. Hes the author of three best-selling books, including Re-engage and The 7 Hidden Reasons Employees Leave.
Open Leadership author Charlene Li reminds leaders to periodically ask themselves these "open leadership skills assessment" questions: Do I seek out and listen to different points of view? The law of candor. . -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
Sunday, September 26, 2010 How To Create A "Best Places To Work" Company Overland Park, Kansas-based author Leigh Branham, along with Mark Hirschfeld, recently completed a survey of 10,000 employees in 43 states to better understand what separates a "best places to work" company from other companies. .
Wednesday, June 2, 2010 How To Be An Open Leader Charlene Li, the author of the best-seller book, Groundswell , was kind enough to send me an advance copy of her newest book, Open Leadership , which she released for sale on May 24.
Monday, November 8, 2010 Leadership Tips From Good Boss, Bad Boss Robert Sutton, author of Good Boss, Bad Boss , provides these leadership tips: Create an environment that encourages people to challenge each others ideas, but set a few ground rules.
Wednesday, August 4, 2010 Never Say These Words To A Customer Author Harvey MacKay wrote the following spot-on advice in his recent column in the Kansas City Business Journal. . -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).
Thursday, August 12, 2010 Go Old School.Use A Flip Chart For Gathering Ideas Heres a great idea from communications consultant, speaker and author David Grossman : And, yes its old school. . -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). But, it works!
Author Peter F. . -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). Saturday, September 11, 2010 3 Things Your Mission Statement Must Have A lot of companies struggle when creating their mission statement.
Thanks to Sharon Armstrong, author of The Essential HR Handbook , for these helpful questions! One leadership skill is the ability to accommodate different views in the workplace, regardless of what they are. What have you done to foster a wide number of views in your work environment?
Saturday, May 22, 2010 Use This eBook To Improve Your Communication The former director of communications for McDonalds, David Grossman, now a leading consultant, speaker and author has released a free eBook about how to communicate effectively.
Saturday, June 26, 2010 How To Be A Better Leader -- 25 Tips If you dont have time to read a book about how to improve your leadership skills, tackle a handful of these tips, complied from the works of many authors: Dont micromanage Dont be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your (..)
To learn more about employee retention and the reasons employees decide to leave an organization, read Overland Park, KS author Leigh Branhams book, The 7 Hidden Reasons Employees Leave. This is a key factor that drives employee loyalty, and its one you may have the most control over in a tough economy!
So, heres a checklist that is primarily from sales expert and author Paul R. Timm that you can use to evaluate your organizations customer service via the phone: 1. Was the phone answered after two rings or less?
The 2007 book, authored by Elizabeth Rogers and Thomas M. Lighting : Use more efficient lighting systems, such as those with motion sensors, particularly in your office bathrooms. Learn more about how to be "green" at work, and at home, by picking up a copy of The Green Book for $5. Kostigen, is a New York Times bestseller.
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