Eric Jacobsen Blog

DECEMBER 14, 2010

Posted by Eric Jacobson at 8:10 PM Labels: Books For Managers , Change Management , Customer Feedback , Customer Service , General Management Skills , Strategic Planning 1 comments: Maths private tutor said. How To Improve Customer Service With The Telephone.

Kansas City 51

Kansas City Kansas Help Mentoring 51

Eric Jacobsen Blog

SEPTEMBER 26, 2010

Sunday, September 26, 2010 How To Create A "Best Places To Work" Company Overland Park, Kansas-based author Leigh Branham, along with Mark Hirschfeld, recently completed a survey of 10,000 employees in 43 states to better understand what separates a "best places to work" company from other companies.

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Place Companies Kansas Work 44

Eric Jacobsen Blog

NOVEMBER 8, 2010

Monday, November 8, 2010 Leadership Tips From Good Boss, Bad Boss Robert Sutton, author of Good Boss, Bad Boss , provides these leadership tips: Create an environment that encourages people to challenge each others ideas, but set a few ground rules. Dont allow personal attacks or criticism. How To Improve Customer Service With The Telephone.

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Leadership Tips Kansas City Mentoring 40

Eric Jacobsen Blog

NOVEMBER 20, 2010

Worse yet, without positive feedback, employees feel no sense that they are appreciated as individual talents with specific desires to learn and grow on the job and in their careers, reports Nicholas Nigro, author of, The Everything Coaching and Mentoring Book. How To Improve Customer Service With The Telephone.

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Giving Kansas City Mentoring Kansas 63

Eric Jacobsen Blog

SEPTEMBER 21, 2010

Open Leadership author Charlene Li reminds leaders to periodically ask themselves these "open leadership skills assessment" questions: Do I seek out and listen to different points of view? . -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).

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Leadership Question Kansas City Mentoring 40

Eric Jacobsen Blog

SEPTEMBER 11, 2010

Author Peter F. 5 Open-Ended Questions To Ask Your Customers How To Produce An Effective Company Blog Leadership Tips From Good Boss, Bad Boss How To Write A Business Plan In About One Hour ► October (11) How To Write Your Company's Core Values How To Be A Green Leader Key Interviewing Questions To Ask To Identify Lead.

Kansas City 40

Kansas City Mentoring Kansas Leadership 40

Eric Jacobsen Blog

AUGUST 12, 2010

Thursday, August 12, 2010 Go Old School.Use A Flip Chart For Gathering Ideas Heres a great idea from communications consultant, speaker and author David Grossman : And, yes its old school. . -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). But, it works!

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Chart Ideas Kansas City Mentoring 40

Eric Jacobsen Blog

JUNE 2, 2010

Wednesday, June 2, 2010 How To Be An Open Leader Charlene Li, the author of the best-seller book, Groundswell , was kind enough to send me an advance copy of her newest book, Open Leadership , which she released for sale on May 24. How To Improve Customer Service With The Telephone.

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Open Kansas City Mentoring Kansas 44

Eric Jacobsen Blog

AUGUST 4, 2010

Wednesday, August 4, 2010 Never Say These Words To A Customer Author Harvey MacKay wrote the following spot-on advice in his recent column in the Kansas City Business Journal. . -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). How To Improve Customer Service With The Telephone.

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Kansas City Kansas Mentoring Leadership 44

Eric Jacobsen Blog

JUNE 26, 2010

5 Open-Ended Questions To Ask Your Customers How To Produce An Effective Company Blog Leadership Tips From Good Boss, Bad Boss How To Write A Business Plan In About One Hour ► October (11) How To Write Your Company's Core Values How To Be A Green Leader Key Interviewing Questions To Ask To Identify Lead.

Tips 40

Tips Kansas City Mentoring Kansas 40

Eric Jacobsen Blog

MAY 22, 2010

Saturday, May 22, 2010 Use This eBook To Improve Your Communication The former director of communications for McDonalds, David Grossman, now a leading consultant, speaker and author has released a free eBook about how to communicate effectively. How To Improve Customer Service With The Telephone.

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eBook Communication Kansas City Mentoring 40

Eric Jacobsen Blog

OCTOBER 23, 2010

Thanks to Sharon Armstrong, author of The Essential HR Handbook , for these helpful questions! One leadership skill is the ability to accommodate different views in the workplace, regardless of what they are. What have you done to foster a wide number of views in your work environment? How To Improve Customer Service With The Telephone.

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Interview Question Kansas City Mentoring 48

Eric Jacobsen Blog

AUGUST 30, 2010

To learn more about employee retention and the reasons employees decide to leave an organization, read Overland Park, KS author Leigh Branhams book, The 7 Hidden Reasons Employees Leave. This is a key factor that drives employee loyalty, and its one you may have the most control over in a tough economy!

Mentoring 51

Mentoring Kansas City Kansas Leadership 51

Eric Jacobsen Blog

NOVEMBER 16, 2010

So, heres a checklist that is primarily from sales expert and author Paul R. Timm that you can use to evaluate your organizations customer service via the phone: 1. Was the phone answered after two rings or less? Did the employee use an appropriate greeting? How To Improve Customer Service With The Telephone.

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Service Kansas City Mentoring Kansas 40