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How To Provide Superb Customer Service

Eric Jacobsen Blog

Does it cost more to display a sense of urgency or to pay attention to detail? Do you pay your employees more to smile, to make eye contact, or to add energy to their voices? For example: How much does it cost to express genuine interest in customers or to anticipate their needs?

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Want To Be a Leader? Get to Know Yourself

.orgSource

It sounds simple. Instead of focusing on your ideas, pay attention to others. Silence that inner commentator whose chatter is louder than any voice in the room. Tone of voice, body language, and facial expression are clues to what or how people want to communicate. What’s the first lesson of Leadership 101? Be the change.

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Get More Out of AI, Start Chatting

.orgSource

Actually, they are triplets because Microsoft has a bot named Bing, who receives less attention. This sounds obvious, but it’s surprising how frequently choices are made for less objective reasons. Find the Bot’s Voice Consider which topics people are more comfortable discussing with a machine and which are better suited to a human.

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Seven Ways To Delight Your Customers

Eric Jacobsen Blog

Does it cost more to display a sense of urgency or to pay attention to detail? Do you pay your employees more to smile, to make eye contact, or to add energy to their voices? For example: How much does it cost to express genuine interest in customers or to anticipate their needs?

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#NailYourPitch: Make an Amazing First Impression

Greater Giving

While these assumptions usually aren’t accurate, they allow someone whose time is extremely valuable—such the president of a company or a wealthy philanthropist—to make quick decisions about what deserves their limited time and attention. Making a killer first impression is key to getting that limited attention.

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3 Examples Of Successful Nonprofit Marketing Campaigns

Bloomerang

Coordinating an impactful marketing campaign which runs across several channels remains one of the best ways to capture your audience’s attention. The Sound of Science: A Tinnitus Biobank Read on to find out more about these innovative examples of nonprofit marketing campaigns.

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10 Tips for Writing a Better Donor Thank You Letter

The Storytelling Non-profit

Source: Campaign Monitor Tip #3 Find your non-profit’s unique voice When you read your organization’s thank you letter, does it sound like something you would actually say to someone? If not, chances are your letter sounds too formal or not human enough. That’s your natural voice! Be grateful without being over the top.

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