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Prioritizing an Inclusive Customer Experience in Government

Forum One

Late last year a new Executive Order focused attention on what many government agencies already strive to do: provide an efficient, reliable customer experience (CX) to citizens accessing government services like passports, social security, and small business loans. Not part of a government agency?

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Feel the Heat: Great Tools for Mapping Website Interactions

Byte Technology

Well, if you have, then it’s time to check out heat-mapping, programs that help you gain insights into user interactions such as where on your site they click, what specific areas they explore more than others and generally how they use your site for their purposes.

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How to Use Psycholinguistics to Communicate Effectively

Forum One

With new tools and research—including a forthcoming report from Forum One—nonprofits and government agencies can learn to employ strategies already used in the commercial sector to communicate their mission, goals, accomplishments, and brand more effectively. Language shapes brand perception and builds—or erodes—credibility and trust.

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New data for strategic disaster philanthropy 

Candid

Our collective attention has been almost singularly focused on the pandemic and its global effects. Based on the latest available data, this report documents $30 billion in private, public, corporate and individual disaster-related giving to address major disasters and humanitarian crises that affected millions globally in 2019.

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Tools for Nonprofits to Effectively Manage and Analyze Their Data

Forum One

Not that long ago, powerful data management and analysis tools were often only accessible to the commercial sector. Today, there is a wealth of modern tools that make deep and meaningful data analysis more accessible to the nonprofit and social good sector. When people think about data, the concept of data visualization (aka.,

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Lessons from 2019 to maximize future disaster giving decisions

Candid

federal government, corporations, and donations through donor-advised funds (DAFs) and online platforms. . upon 12 data sources, t he report documented $30 billion in private, public, corporate, and individual disaster-related giving to address major disasters and humanitarian crises that affected millions globally in 2019.

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Data and Storytelling: 6 Ways to Use Data to Move Your Mission

NTEN

By Kurt Voelker, CTO, Forum One Data is the new black. Data is so much more than a stack of numbers or a server filled with client outputs. And chances are your nonprofit, government agency, foundation, or research institution has gobs of it just sitting around. Focus their attention, and they'll get it.

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