How To Improve Customer Service With The Telephone
Eric Jacobsen Blog
NOVEMBER 16, 2010
. -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). Timm that you can use to evaluate your organizations customer service via the phone: 1. Was the phone answered after two rings or less? Did the employee use an appropriate greeting? Don't Praise.
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